How SVJ AI Automation collects, uses, and protects your information.
SVJ AI Automation ("SVJ AI," "we," "us," or "our") is a business providing AI-powered lead response and customer communication services for home service businesses. Our principal place of business is in the United States.
This Privacy Policy describes how we handle information collected through our website (svjaiautomation.com), our scheduling tools, and in the course of providing our services. By using our website or services, you agree to the practices described in this policy.
Information you provide directly:
Information collected automatically:
Information about your customers (as our client):
When you use our AI receptionist service, we process communications sent to and from your customers on your behalf. This includes customer names, phone numbers, and the content of automated conversations. You are responsible for having appropriate consent to use these communications services with your customers.
We use the information we collect to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We work with the following trusted third-party providers to deliver our services. Each has their own privacy policy governing how they handle data:
Stripe — Payment processing. When you subscribe to our service, payment information is transmitted directly to Stripe. We receive only a payment confirmation and last-four digits. Stripe's privacy policy: stripe.com/privacy
Calendly — Demo scheduling. When you book a walkthrough through our Calendly link, Calendly collects your name, email, and any other details you provide. Calendly's privacy policy: calendly.com/privacy
Google — We may use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies and collects anonymized usage data. You can opt out via the Google Analytics opt-out browser add-on. Google's privacy policy: policies.google.com/privacy
Email / SMS Providers — We use business email and SMS/iMessage infrastructure to deliver our core service. Message delivery data (sent, delivered, read) may be stored to monitor service health.
Cloud Infrastructure — Our systems run on industry-standard cloud hosting providers that maintain SOC 2 and ISO 27001 certifications.
Your data is stored on servers located in the United States. We implement industry-standard security measures including:
While we take reasonable precautions to protect your information, no system is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect unauthorized access.
We retain your data for as long as your account is active and for a reasonable period thereafter to fulfill legal obligations or resolve disputes. Customer communication logs are retained for up to 12 months unless you request earlier deletion.
By providing your contact information, you agree to receive:
You may opt out of marketing communications at any time by replying "unsubscribe" to any email or contacting us directly at svjaiautomation@gmail.com. Opting out of marketing does not affect transactional communications necessary for your service.
You have the right to:
To exercise any of these rights, contact us at svjaiautomation@gmail.com. We will respond within 30 days.
If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are in the European Economic Area, you may have rights under GDPR. Contact us to discuss your specific rights.
Our website may use cookies — small text files stored on your browser — to improve your experience and analyze traffic. Types of cookies we may use:
You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use advertising or tracking cookies for third-party ad targeting.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active clients by email.
Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.
If you have questions, concerns, or requests related to this Privacy Policy, please contact us: